David Taylor, founder and president of Auto-Bio, is sharing his expertise with automotive dealers and managers on the what, how and why of storybook selling. The one question every used car shopper wants answered is:  “What’s the story on this c

TORRANCE, Calif. — When Lexus was established 23 years ago, it was dedicated to providing the best customer service experience in the industry.  Lexus’ commitment to that goal is reflected in its top position in the J.D. Power and Assoc

SANTA MONICA, Calif.  — Loosening credit and a shift to more fuel-efficient small cars continues to drive automotive sales, according to the March sales forecast from Edmunds.com, the premier online resource for automotive information. Edmunds.com

Ira Gabriel, VP & Executive Director at APCO/Motor Trend Certified, is sharing his expertise with automotive dealers and managers on how to certify other makes and models for better turn, profit and customer service. Ira Gabriel, former publisher

Having all of the technology in the world will not help you when it comes to the human touch, communicating and connecting with customers in a way that not only builds commonality, but gives the customer the “I gotta guy” feeling. The biggest buz

Seems like no matter how things change in our business, some basics still prevail. Dealerships today can utilize any number of computer pricing models all designed to capture shoppers through price. One could think “low bidder wins”. But if you u

Well, this seems to be the topic of articles that you read with all the quasi new wave used car writers and speculators in the market place today, who seem to find most of their automotive talent and experience somewhere out there in the Internet wit

I hear the following from dealers several times a week: “That car doesn’t work for us.” “Why?” I’ll ask. “We tried it before and we got burned” is a typical reply. “Well, let’s take a look,” I’ll say. This “look” at market

Tim Deese, founder of Progressive Basics, is sharing his expertise with automotive dealers and managers on how to compete with the private individual. We spent almost 100 years as the most assertive and aggressive free market traders that capitalism