The customer experience at your dealership is more important than ever before. With start-ups aiming to take away sales by luring customers with promises of a hassle-free buying

When looking at the future of the auto industry, specifically retail, it’s easy to get caught up in the “shiny objects” and focus on all the cool technology such as autonomous cars, ride-sharing,

Joe Verde Sales & Management Training, Inc., (JVSMT) today announced the launch of their newly updated and revamped website: www.joeverde.com

Do you know anybody that would look back on their first car purchase and say, “Ah, I miss the good old days of buying and financing a car?” Pause… didn’t think so. Even Baby Boomers

Failure to properly disclose a vehicle’s history is one of the most common legal claims against dealerships. Dealers are frequently held liable for misrepresenting or failing to disclose

Warranties seem to consistently be a function that leaves excess money on the dealership’s table. From unfiled or misfiled claims to parts not returned, the list of vulnerable areas in which

Does your dealership brag about its reputation with customers? Do you constantly explore new ways to improve your interactions with new and repeat customers? As competition increases

Mark Scarpelli is president of Raymond Chevrolet/Kia in Antioch, Ill. and co-owner of Ray Chevrolet in Fox Lake, Ill. Mark, along with his brother, oversees his family's two dealership locations,

Every now and then you meet someone who simply stands out as an impressive individual who radiates confidence, intelligence, charm, respectfulness and ties it all together