This year’s AutoTeam America Buy/Sell Summit and CEO/CFO Forum at the National Automobile Dealers Association (NADA) Convention and Expo brought together many viewpoints on the state

Lots of manufacturers and dealerships have “interest.” Whether interest is counted in Facebook likes, email opens, or website traffic, it is valuable for a dealership to have.

My Chicago Cubs are still World Series Champs, until spring training begins again at least. Countless games I’ve spent in Wrigley Field, craving this title, and we always came up short. Over time,

They feel compelled to tell their customers all about their products and services without first understanding their needs. Often times, they only pretend to be listening to what their customers

As you survey your organization in 2017 you are likely focused on how you can make some permanent and lasting improvements in your organization.  Since my expertise is in spend management,

It’s amazing to me how so many great car dealers leave so much on the table by not taking advantage of public relations opportunities. Essentially, public relations is a process of communicating

The most common question dealership managers ask when assessing the value and ROI of any marketing initiative always revolves around how to connect those elusive dots between

In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise regimen: you know it’s something you need to do or eventually

Automotive is cluttered with old-time assumptions and inherent tendencies that “appear” to hold back a lot of dealerships. Many people wonder if a data-driven only approach could yield