Recently, I was visiting with a dealer and the recent rash of articles concerning compliance came up. As I shared what I knew on the subject and the current climate concerning fines and penalties

One day, while bringing my vehicle into a large, very well-known dealership for service, a rather comical scene played out before my eyes. While the shuttle driver was leaving the dealership,

Today’s service customers aren’t easy to win over. “My customers are impatient,” many dealers say. “They only care about price. And even if they come in for service once, they’re probably

Years ago someone gave me a book called ‘Windows for Dummies.’ It was not designed for ignorant people, but to explain Windows in layman’s terms so that the user could better

With the newest Snapchat update (Snapcodes), people can access content from your website. This could seriously change the future of your website traffic!

On this episode we are going to talk about branding and why you should keep politics and religion out of it.​

Does your dealership have what it takes to attract the best talent? When it comes to hiring, business owners often promote their pay, benefits, culture, opportunities and other perks.

Telematics will revolutionize the dealership in ways that are both obvious and not.   Auto dealerships today are grappling with a long-term shift in their profitability, away from the initial purchase

In my last blog, I shared some reasons why dealers need to prepare for a constant flow of recall repair work for a long time to come.