Ford won’t require certification for F-150 aluminum repairs, according to The Detroit News. Ford Motor Co. now says it will not require service center and repair shops to be certified if they they want to do body repairs on the new aluminum-bod

How to handle customer complaints, according to Auto Scheduler Advantage. If you handle a customer complaint badly, this can lead to that customer telling their friends how terrible the services was — or perhaps even posting a negative review onlin

Ford repair shops must be certified to fix aluminum-bodied F-150, according to The Detroit News. Ford Motor Co. will require all repair shops to be certified if they want to fix the new aluminium-bodied F-150 that debuts later this year. The Dearborn

The secret to delighting customers, according to the Disney Institute. What motivates employees to go above and beyond the call of duty to provide this kind of a memorable customer experience? It’s not magic, but method. The theme park team didn’

Finding the right roles for your people, according to Search Auto Parts. A big challenge to any business owner or anyone tasked with hiring and firing is keeping our stores fully staffed. Even worse is keeping our stores fully staffed with capable, c

Newell’s auto body shop achieves gold class status, according to Herald-Review. Newell’s Auto Body has achieved Gold Class status, the industry standard for training that contributes to complete and safe repairs. Only 10 percent of collision

Plastic replaces metal in car engine, according to DesignNews. Ford has replaced brazed metal manifold components in two new V6 engines with DuPont’s Zytel HTN PPA resin, saving 1 lb. in weight and $1 in cost per engine. Because of the advances

Cost of car warranty repairs at heart of debate over bill in state Legislature, according to NJ.com. New Jersey is the most expensive state in the nation when it comes to auto engine repairs, according to a report released this summer by CarMD.com. N

Auto dealer emissions certification bill clears house, heads to senate, according to Huffington Post. The U.S. House of Representatives has taken a step toward enabling automobile dealers to bypass a law requiring them to provide emissions certificat