Toyota nears $1B settlement with feds, according to The Detroit News. Toyota Motor Corp. and the U.S. Attorney’s Office in New York and are nearing a settlement that could top $1 billion to resolve the Justice Department’s four-year criminal inve

Why happy customers are important, according to Auto Scheduler Advantage. Of course, you need to keep your customers happy. There are the obvious reasons such as telling their friends about your dealership; repeat business; and customer retention. Ha

10 most reliable cars ever, according to Buzzle. Just peep outside your window and what do you find? There are plenty of different car models and car brands zooming across the road. Today, the automobile industry is one of the most flourishing busine

Automakers lean more on suppliers for technology, according to MiBiz. Nearly every industry has felt the disruptive power of technology, and it turns out that the automotive sector is no exception. The current period of tech-fueled disruption could c

4 ways to outthink your competitors, according to Entrepreneur. In The Art of War, Sun Tzu wrote that “It’s more important to outthink your enemy than outfight him.” Even after 2,500 years, this maxim is still so universal and relevant.

A lot of my clients tell me the “process” that they went through to make a decision to hire a consultant. Most of the stories are embedded with much anxiety as to what to do. Client #1: This Dealer was on the fence as to whether his manager was �

Most automotive dealerships and businesses are currently doing some form of marketing. You may be sending out email newsletters, notifying your customers of their appointment times with quick text message reminders, and even advertising your vehicles

Selling is a transfer of emotion. If your advisors are knowledgeable, confident, and passionate about the services they are offering, then vehicle owners will be more likely to buy. “People buy confidence,” according to Danielle Wallace, Marketin

The age-old game is still being played, just with new rules.One of my clients has a new Parts Manager in a new store, and it didn’t take long for the crooks to seek him out. Here’s how it went down. Day 1. The bum calls in representing himself as