Some time ago, a copy of OSHA QuickTakes, a newsletter from the Occupational Health and Safety Administration, crossed my desk. What caught my attention about this particular issue of a newsletter I receive and read regularly was a statement I read i

Many fixed-ops directors, service managers and advisors used to be technicians. Through ambition, circumstances and opportunity, they were promoted to a position of authority, leadership and influence. They got more responsibility, more prestige, mor

What do to if your body shop gets a bad online review, according to Stratosphere Studio. With more and more customers turning to the internet these days to research where to take their business, the opportunities for marketing your collision repair s

The power of online reviews, according to Business 2 Community. Whatever you might think of them, the power of online reviews cannot be ignored. Whether you’re a small e-tailer, an online giant, or a global blue-chip – online reviews have an impa

5 auto brands that fared the worst in the IIHS crash safety tests, according to Motley Fool. Last week we examined the importance of fuel economy for the typical consumer. While I might be in the minority when it comes to fuel efficiency, it’s

How Steve Jobs blew up the rules of branding, from Entrepreneur. Before Steve Jobs got his hands on Apple for the second time in 1997, things were far simpler. Serious business customers were different from their playful consumer counterparts. Men bo

5 things you should NEVER do in collision repair marketing, from Stratosphere Studio. When it comes to marketing in any field (not just auto body repair), everyone believes he or she is an expert—just like plenty of at-home cooks think they are as

How to handle recalls and other bad news, from Auto Scheduler Advantage. Part of being the car industry is having to deal with the endless recalls, negative news stories and stories about fuel fluctuations that can just turn into a headache. Many car

Identifying wasted time, according to TireBusiness.com. Owners and managers would agree that correcting causes of wasted time is an important goal. Sadly, some bosses can’t reach that goal because they don’t seem to recognize waste when t