Last month we began modeling service profit makers – the fundamental key elements, which drive the bottom line upwards. Unfortunately, there is no “one” area, which does it all, but rather the precise

Even before the National Highway Traffic Safety Administration expanded the Takata airbag inflator recall earlier this month, several of the large publicly traded dealer groups were encountering the

We all know the “neighborhood tire guys”. The local, independent service garages with an undeniable likeability. Usually family owned, extremely friendly, and free of corporate politics.

Service and parts represent $4.8 million in revenue for the average dealership. For every $1 of service revenue, the dealership adds an estimated $1 of profit to its bottom line

A survey of U.K. women drivers shows 96% want to see more females when they visit showrooms and vehicle-servicing facilities. At present, only 1% of vehicle technicians are female even as women

Dealers are in for a wild ride. The next 5+ years will be filled with revenue from recall work; a shortage of technicians; shop capacity that can’t keep up with demand; parts availability issues; and, as a result,

Every dealership understands that the technician shortage has brought into question, how we do business. Several states across the country have new laws that state the manufacturer must pay retail

By the time your collision repair workplace has a vacancy, it might already be at a hiring disadvantage, industry figures suggested at the recent CIC week.

You pride yourself on the quality of your used car inventory. You ensure your customers that each pre-driven vehicle is sales-worthy, and it is because you have made it so. Every vehicle, whether they