Finding a good mechanic can be headache. The stakes are high for anyone who depends on their car for basic transportation. But how do you which shops are good and which ones aren't until you've tried

Over the past two years, 113 million vehicles have been recalled by manufacturers. According to consumerreports.org, that’s approximately one of every four cars on the road being recalled.

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea,

Two-thirds of Americans would have difficulty coming up with the money to cover a $1,000 emergency, according to an exclusive poll released Thursday, a signal that despite years of recovery from the

The subject of recalls has provided plenty of fodder for some in the media. Certainly, vehicle recalls are an explosive issue that places dealerships on the front lines of consumer anger and frustration.

When I’m asked to analyze a dealership’s vehicle reconditioning department, it’s quickly apparent from my performance-report review who is running the show.

On Wednesday, the U.S. Department of Labor published its final rule updating overtime regulations under the Fair Labor Standards Act (FLSA), which, according to the department, will automatically extend

For the auto dealer, the embodiment of a “necessary evil” is the business’ car wash. Or, if that term is too strong, let’s call it a necessary “nuisance.” Usually tucked into the back corner of the dealership’s

I passionately believe that the service department is first and foremost a sales organization. It is a reoccurring theme in almost every article I write, every training session I teach, and every