This is my second time attending the Digital Dealer Workshop in Cherry Hill, NJ and the one word that comes to mind is Awesome. It is a great event and though you wont find

Dealer discounting for both service and sales have gone entirely too far. This discussion will focus upon service, and we'll address sales in our next discussion.

Too often, though, dealers introduce these programs as F&I aftersales products, but fail at integrating service into this process. When that happens, advisers may misunderstand how

For those of you who are used to talking to cars, the future will be status quo for you. Imagine that you arrive at work and are greeted by a barrage of eager customers who have made

Joe Sevart, an auto technician turned business owner in Kansas City, Missouri, talks about the future of servicing more advanced vehicles.

If there’s a recall on a car, the federal government expects owners to get it fixed right away, however, when it comes to the government’s fleet, recalls many times go unfixed.

Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with Singlethread

So, I’m visiting a valued client I had not been to for a while. It’s maybe 7:20 a.m., the sun is up now and the Northeast soothing morning temperature is perfect, no humidity to be found. “Sweet,”

"Don't put all of your eggs in one basket." You probably got this wise advice from your grandmother, your daddy, or a wise friend. Yet I see service managers violate this proverb