Lake Success, N.Y. ─ To help dealers more effectively demonstrate their compliance with state and federal regulations, DealerTrack has included a unique program – Audit Protect – into its industry-leading sales and F&I compliance sol

Implementing a process and holding your service personnel accountable to follow the process is a common practice at most dealerships across North America. The challenge is to keep the process from being so “transaction” driven that you miss reven

WASHINGTON – Consumer delinquencies fell in all 11 loan categories tracked by the American Bankers Association, which today released results from the fourth quarter 2011 Consumer Credit Delinquency Bulletin. The composite ratio, which tracks delin

Every dealer knows there is a relationship between the losses printed on your loss runs and the premiums you pay. If premiums continue to rise as predicted by industry professionals, the first dealers to feel the pain will be those with higher losses

Fort Lauderdale, Florida — Auction123, a website development, inventory management, and online marketing software provider for dealers of all vehicle categories since 2001, is proud to announce it has been named the Platinum Award winner in the

Can “in your face” messaging up your advertising effectiveness? Advertisers who know the secrets of in-your-face marketing say it’s the only way to go in the ever-increasing clutter, confusion and hyperbole of the zillions of messages assaultin

Regularly I encounter owners, managers and factory folk wondering how much total service department payout is available, and for how many support people. The reality is that the need for additional support staffing has been constantly building on dea

WESTLAKE VILLAGE, Calif. — When customers are highly satisfied with their vehicle’s original tires, they are more likely to be loyal to the vehicle brand at the time of their next purchase, according to the 2012 J.D. Power and Associates

TORRANCE, Calif. — Honda will voluntarily recall approximately 554,000 model-year 2002-2004 CR-V and model-year 2003 Pilot vehicles in the United States to inspect and replace components of the headlight wiring system. There is a potential fail