MONTVALE, N.J. — Mercedes-Benz USA (MBUSA) announced this week the appointment of Harry Hynekamp to the newly created position of general manager, customer experience, effective May 1.  Reporting to Steve Cannon, president and CEO, Hynekamp w

If you give me a spreadsheet and a sharp pencil, I can do almost everything faster and easier than the majority of DMS or CRM systems out there. But no longer is the use of a DMS or CRM product confined to data entry and processing. Today’s DMS and

Southfield, Mich. – Provider Exchange Network (PEN), a division of Open Dealer Exchange, LLC, announced integration with AUL to offer dealers the ability to rate and contract for AUL F&I products directly through the dealer system. AUL is an in

Cypress, California – Mitsubishi Motors North America, Inc. (MMNA) this week announced its “Temp Drive” marketing campaign, which will give a few fortunate consumers the opportunity to take a break from work and spend an entire day

Businesses are faced with varying forms of risk everyday. We take steps to mitigate that risk using a number of tools at our disposal including experts such as accountants, lawyers and the like. We take steps to mitigate risk through processes, polic

Depending upon the side of the transaction you are on, the intense demand for vehicles by the consuming public can be a very good or very bad situation. The transaction I am referring to is not the one between the dealer and consumer, but between the

Shopper Insights from the AutoTrader.com Trend Engine show that 60 percent of new-car shoppers are more likely to consider CPO vehicles due to the economy; 29 percent are considering CPO for the first time. ATLANTA — Research conducted by Auto

NEW YORK — As the calendar inches closer to the end of May, there are various things that Americans start to look forward to. Memorial Day marks the unofficial start of summer, and with that comes the beginning of the summer driving season. Th

Consumers looking for parts and accessories are now more comfortable than ever to research, price compare and purchase auto parts and accessories online. Dealers are growing to recognize this as an additional revenue stream, and have been able to tur