In my conversations and travels, I encounter two different types of dealers. The first group often struggles with aged units in their used vehicle inventories, persistent wholesale losses and an as-yet unfulfilled desire to increase their sales volum

Big data. Two words you’ve been hearing a lot lately. What does it mean to a dealer? Complexity, confusion and frustration. Case in point: You’re spending thousands every month on a litany of marketing activities. Your vendors are drowning you in

Millennials (Gen Y), who are ages 34 or younger, are making their way to dealerships, and the question is “How do you build a relationship with Millennial shoppers?” According to Kelley Blue Book Market Intelligence, Millennials are less likely t

AFS Acceptance, LLC, a full-service auto finance company serving the subprime financing needs of franchise and independent car dealers, has secured $20 million in subordinate debt to support expansion of its business. The injection of liquidity suppo

What car brands make owners happiest, according to USA Today. For the ninth straight year, Porsche ranks first as a brand when it comes to having the “most appealing vehicles,” that is, the most satisfied owners, a new J.D. Power and Asso

Infographic from Entrepreneur on giving your customers exactly what they want. Your business lives and dies by its customers. And you don’t have a whole lot of room for error when it comes to taking care of them. It takes a dozen positive experienc

According to Auto Remarketing, new franchise rules signed into law by North Carolina governor. The North Carolina Automobile Dealers Association applauded Gov. Pat McCrory signing several new motor vehicle franchise law provisions into the books last

The top 6 cars in class with high resale value, from Bankrate. ALG, a Santa Barbara, Calif.-based automotive research firm, and Kelley Blue Book, an Irvine, Calif.-based provider of new- and used-car information, each year release their residual valu

According to USA Today, Chevrolet comes out with crazy new paint jobs. There’s something about the smallest of cars that lend themselves to wild paint jobs. But purple? And pink? When it comes to its two smallest models, Sonic and Spark, Chevro