Dealership adjusts as traffic changes course, from Automotive News. Expanded Web and phone teams stay on top of leads It used to be that whenever a customer called AutoNation Honda Roseville, the call reverberated around the dealership for anyone to

Central Florida auto group finds new frontier in China, from Orlando Sentinel. China was a tantalizing frontier for Greenway Automotive owners Carl Atkinson and Frank Rodriguez. The Orange County partners have five dealerships in the Asian country, o

Are You Loyal or a Defector? An Overview of Consumer Vehicle Replacement Preferences, from Experian. Just how loyal are consumers to a particular make or model of vehicle? A new Experian Automotive study answers this question by highlighting the loya

Why Customers Are So Defensive, from Dealer Elite. During my training seminars all over North America, regardless of whether I am working with Salespeople, Managers or Dealers, one question usually comes up at some time during the program: Why are Cu

O.K. Dealership Break’s Over, Back to Work, from Wards Auto. Opportunities are everywhere, but sitting back and letting them come to you is not a viable solution. I’m blessed to have worked with many dealership service department managers over th

Car dealers prepare to do battle with Tesla at the state Capitol, from AJC.com. Uber isn’t the only paradigm-shifting company that will have a presence at the state Capitol next week, when state lawmakers gather in Atlanta. The difference is that e

Chrysler minivans set records as North American auto sales boom, from The Windsor Star. The Windsor-built Chrysler Town and Country was the top-selling minivan in the United States last year, and helped Fiat Chrysler post record-setting sales on both

Study: Dealership Employee Turnover Not So Bad After All, from Wards Auto. Turnover at new-car dealerships is significantly less than the private-sector average, says Ted Kraybill of ESI Trends. A new study rebuts a longstanding belief that dealershi

Rolls-Royce to Decide on SUV Expansion After Sales Record, from Bloomberg. Rolls-Royce Motor Cars Ltd. will decide this year whether to follow Bentley into the sport-utility market, as the ultra-luxury brand seeks to expand further after a five-year