5 Tips to Supercharge Customer Services, from CRM.com. In the early days of the tech boom, companies that offered a great product in a market with few competitors could afford to make customer service a lower priority. Those days are gone. Today, cus

Training That Wasn’t, from NCM Institute. Have you ever really trained your people? I don’t mean some of this stuff out on the market that is purported to be training; I mean really training. Every third call to my office is a dealer calling and

Workforce Management for Auto Dealers: Complexity is an Understatement, from Compli. Workforce management and employee compliance can be tricky, complex and challenging for many auto dealers, but they’re definitely not to be ignored. The phrase, �

Top Chanters Travel to Las Vegas to Vie for the Title of World Champion ATLANTA, April 13, 2015 – March may be over, but the madness continues as the world’s top auctioneers and ring people from across the U.S. descend upon Las Vegas later this

Time is constant. The amount of time we have in a day, week or year will never change. People say, “I don’t have time,” or “I need to find more time.” The fact is, you will never have more time than you do now. So the co

Earlier this month, on February 3, 2015, Mazda North American Operations (MNAO) issued a new marketing compliance program labeled the Ad Standards Compliance Program. The Program contains many of the requirements we see in typical advertising rules i

In 1988, Jack was thrust into the leadership position of the family business his father started in the late 1950’s. At the time Jack took over the family business there was only one dealership and approximately 65 employees. Over the years, the bus

In visiting with thousands of leaders in dozens of industries over the past two decades one thing is clear: the people who are expected to make fast, tough decisions are rarely trained how to do so. As a result, costly “gut” decisions are wrongly

In speaking with various dealerships, most dealers and managers agreed that their employees are their greatest assets. As a consequence, I like to equate the following simple formula to ensure how important this is: Employee Relationship Development