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What Really Motivates Your Employees?

It’s an age-old question and a $10 billion industry. Every year, thousands of books and self-improvement courses are sold, and the most successful motivational speakers command $20,000 to $50,000 per engagement. Yet leaders and managers in companie
Jul 7, 2015

12 Areas of Focus to Improve Your BDC Process

On average, dealership’s are spending between $300 and $522 per vehicle to get calls, leads and showroom visits. It’s proven that a more effective process with those calls, Internet leads and unsold showroom follow ups will increase your bottom l
Jul 7, 2015

A Digital Audit: The One Thing Every Automotive Agency Should Provide

Digital marketing is exploding in the automotive industry. The average marketing budget for auto dealers now spends over 50% on digital marketing. As Media Post reports, the automotive industry is the second-largest advertising category (behind g
Jul 7, 2015

Preparing to Grow your Internet Department

It’s not the wand that makes the magic happen, but the magician who wields it. All of the tools, solutions, and leads in the world may be necessary to stay competitive, but it is the people you employ that make you profitable. If a dealership is on
Jul 6, 2015

Do You Have a Business… or Just a Job with More Risks?

When I was operating dealerships in Northeast Oklahoma, there was a little hamburger joint that had some of the best hamburgers and fried squash I had ever eaten. At the expense of my girlish figure, I would attempt to eat at this burger joint about
Jul 6, 2015

Chat Generates Leads. But Wait, There’s More!

It’s very easy for those of us who have been on both the retail and vendor side of the automotive industry to focus all of our efforts on generating leads and driving sales. It’s natural. We all want to sell more cars and leads are often
Jul 2, 2015

Eight Tips to Help Every New Dealership Internet Manager

It’s your first day as an Internet Manager. Congratulations! You are now in a position of leadership for your dealership’s digital presence, an opportunity that is exciting and challenging. It is also a critical position for your dealership’s s
Jul 2, 2015

Creating and owning the customer experience

As every dealer knows, our industry has changed dramatically due to the explosion of the internet and mobile technology. Savvy dealerships have responded by making their websites mobile-friendly and moving more of the purchase steps online. But now t
Jul 1, 2015

10 Things Auto Dealers Need to Know About Mobile

Our world is becoming more dynamic, fluid and most certainly mobile. Wi-Fi, cellular 4G LTE, Near Field Communication (NFC), and Bluetooth connectivity have moved many of us into an untethered world. Millions of people are using mobile devices daily
Jul 1, 2015