Other than payroll and floor plan expenses, the spend for supplies and services can consume a large part of a dealership’s revenues. Spending the time to source, quote and negotiate 130 categories of

The Best Ones Are Winning Coaches Most people when asked what a leader looks like respond by identifying various titles such as: certain presidents, maybe senators, scientists, governors, military leaders, various business leaders, and…successf

I wrote in this column a few months back concerning the expansion by GM and Chrysler Fiat stop-sale directives on new vehicles to include used vehicles as well. The question for dealers at that time was whether a manufacturer could prohibit a dealer

Do you have a vision for your business but are unsure how to get there, or feel like issues keep getting in the way? Have you ever considered how you would overcome the feeling of being blindsided by the unexpected? Most of us go through the day with

Ethics and compliance are different from each other, but both are vitally important to the long-term success of dealerships and automotive professionals. Often the terms “unethical” and “illegal”

Federal and state laws, and how they play off of each other present a combination of potential liabilities for dealerships. And, dealers need to be aware of these interactions of liabilities to help avoid

Mental toughness is a topic widely discussed in athletics, but less often in business. Yet, mental toughness in any job or industry is at least as important to sustainable success as it is in sports.

When devising a strategy to accomplish these objectives, it is crucial to identify universal trends in consumers’ retail preferences, and align your dealership’s sales techniques appropriately.

Customer retention: You know it matters. In fact, for 64% of you, it’s already your top priority. And when it comes to the best way to achieve that goal, the facts are clear.