Vehicles are evolving to meet consistently increasing consumer demands for convenience, interactivity, and connectivity. In 2015, 15% of new vehicles were considered connected and by 2020 research

Find a market niche and dominate it, strategic planning executive advises. Car dealers need a map to get around today’s digital world. So says Paul Whitworth, vice president-business operations for

Consumer complaints about vehicle software have been growing steadily over the past several years, and 2016 is already on pace with the record-setting level of 2015, according to data collected by

Fast-forward 20 years. Driverless cars coast around every street in the country without a human driver behind the wheel. They've reached market saturation — the technology is as commonplace as

Growing up in the automotive industry, I have experienced a lot of different management styles and have come to the conclusion that some of our top sales people are not necessarily the best choice

There have been countless studies about employee engagement and how, when engaged, employees tend to be happier, more productive and deliver a better customer experience. With a 70 percent annual turnover rate in sales,

As a general manager or store director you are approached daily with the latest and greatest technique to attract more customers to your service department. Although this is a very necessary action to

The most significant change to wage-and-hour law in more than a decade was published yesterday. This change means that 4.2 million salaried, non-manufacturing workers

Entitlement is defined as believing you are owed special rewards, privileges or treatment. In essence entitlement says, “You owe me because I show up and belong, not because I step up