There’s no question – the recall crisis is eroding the confidence consumers have in vehicle safety. Every day, we hear of more vehicles being recalled for various reasons. If nothing else were to get recalled,

One of the most common frustrations I hear from dealership employees is vendor finger pointing. Have you ever experienced anything like this?

Every business in existence knows what they do – or what product they offer and the associated features and benefits. Every dealership knows what they do best – which is obviously, sell cars

While car dealerships aren’t necessarily held in high regards by consumers, there are many dealers out there that are pillars of their community. Big hearted philanthropists who understand the sense

The auto industry is changing fast, and smart dealership groups are finding innovative ways to adapt, both on the retail front end and in the back office.

In the Alamo City, stories of Davy Crockett and historic cries of “Remember the Alamo” can be heard in the streets. More recently, championship runs by the San Antonio Spurs have inspired raucous

Are employees in your dealership using mobile tablets in service, sales and/or F&I departments? Despite much interest and even hype surrounding usage of mobile tablets in the dealership,

Don’t wait until it’s too late! That’s mindset you need to have when trying to stay ahead of your competition. Sometimes, competitive advantage is created with the introduction of a breakthrough product

All humans have feelings and those feelings can absolutely affect their decisions in life, including any products purchased, where they buy them and to which companies they are loyal.