There was a time when dealerships hated the internet.  I know, it’s hard to believe. What is interesting is that while most dealerships have learned to embrace the internet, many still feel it is an

A few weeks ago, I discussed a new “breed” of tech provider that’s been, very quickly, becoming a major part of many dealership’s strategies

There are normally three types of team members on an organization’s payroll: caretakers, playmakers, and game changers. The behaviors associated with each category go beyond skills or talent

Well, you know it’s inevitable.  Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset,

Many of you have dealt with them.  The pain in the butt customer who had a bad day at work, kicked the dog, then wrote a lousy review about your dealership on Facebook

Thankfully, the automotive industry has by and large embraced the technology available to it. Handwritten buyers’ orders, Sharpies and four squares, prospecting from index cards—all are finally

The Federal Trade Commission had billed its event as a Washington forum for “seasoned experts” to discuss the car-dealer-franchise system and state laws that support it.

I frequently talk about the current industry disrupters taking sales from dealers – the Beepis, Vrooms and Carvanas, amongst others. These companies snuck up on dealers and, with little warning,

I was meeting with a dealer last week and he had a good laugh when I showed him a video of our 20-month-old saying “damnit” when she dropped her water bottle – then immediately saying