Does your dealership have what it takes to attract the best talent? When it comes to hiring, business owners often promote their pay, benefits, culture, opportunities and other perks.

Telematics will revolutionize the dealership in ways that are both obvious and not.   Auto dealerships today are grappling with a long-term shift in their profitability, away from the initial purchase

A recent McKinsey podcast shared that when it comes to loyalty programs, a large part of the population is being ignored: elderly customers.

Sometime in the 1890’s, marketing pioneer John Wanamaker coined the famous phrase, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.”

The statistics are there: car buyers spend 59 percent of their time online before they purchase car, according to a 2016 study from Cox Automotive. This same study cited 88 percent of customers

Many consumers have the perception that servicing at a dealership is more expensive than at independent service providers. Whether this applies to your service department or not,

This year’s AutoTeam America Buy/Sell Summit and CEO/CFO Forum at the National Automobile Dealers Association (NADA) Convention and Expo brought together many viewpoints on the state

My Chicago Cubs are still World Series Champs, until spring training begins again at least. Countless games I’ve spent in Wrigley Field, craving this title, and we always came up short. Over time,

As you survey your organization in 2017 you are likely focused on how you can make some permanent and lasting improvements in your organization.  Since my expertise is in spend management,