Although data is critical to improving every aspect of a business, using it correctly can pose genuine challenges for retailers.

A recent article in Automotive News tells the story of Carlos Liriano, a car dealer from New Orleans who migrated his dealership to Texas and brought with him a passion

Whether your dealership is growing or looking to combat turnover, it’s important to take a strategic look at the automotive talent pool. Specifically, consider opening your search beyond applicants

According to a recent article in AutoRemarketing, a study by J.D. Power found that customers are overwhelmingly more loyal,

Many retail dealers fail to prioritize succession planning. They may assume – incorrectly – that succession planning can be shelved until retirement is in view. Alternatively, they may simply put it off

Doug Sach, VP Analytics & Data Services for AutoLoop discusses how driverless cars could affect the auto industry in this short video blog.

It’s a logical conclusion that customer retention and loyalty are important to the survival and growth of any dealership, yet many dealers focus on growth by intangible metrics, simply looking at numbers

While I was at NADA this year, I ran into a dealer who told me that he had recently discovered something very upsetting. An ex-salesperson who went to work for the competition had been

Customer experience has become an industry “buzz term” of late when talking about customer acquisition and building loyalty. Most of the time, the focus is on the small things that turn a customer off