What Ever Happened to the Sales-to-Service Introduction?
A college buddy of mine relocated to the Deep South many years ago. We’ve stayed in touch with…
News September 1Latest in: Sales and Finance
Make It Happen, Watch It Happen, Wonder What the Hell Happened! (You do have a choice)
“Learn how to control and manage service department work input or pay the consequences – don’t end every…
News September 1
Dealer Magazine Interview: Brian Benstock, GM and VP of Paragon Honda, Paragon Acura
Brian Benstock is the General Manager and Vice President of Paragon Honda and Paragon Acura. Since 1982, he…
News September 1
Great Possibilities Occur When Your Team Members Become Engaged
My past few articles have focused, for the most part, upon the development, retention and the engagement of…
News September 1
Out-Think, Don’t Out-Spend Your Competition
In the new car business, it’s conventional wisdom that bigger is better. Dealers with the biggest ad budgets,…
News September 1
Increasing Leadership Effectiveness: It’s Simple (But Not Necessarily Easy)!
Think of the most effective leader you’ve known or read about? What characteristics made that person come to…
News September 1
Learning from Bad Examples
A benefit on one’s journey to growing as a leader is that there will never be a shortage…
News September 1
Black Book Insights on Impact from Hurricane Harvey
As the city of Houston and surrounding regions continue to cope with the devastation caused by Hurricane Harvey,…
News August 31
Consumer Attention Spans Are… SQUIRREL!
If you haven’t already noticed, human’s attention spans, in general, are decreasing. A deluge of short soundbites, marketing…
News August 31
Human Capital: How Teamwork Can Increase Revenue
One challenge in many dealerships is building an environment where teamwork thrives. Salespeople are focused on their own…
News August 31
