Hire for ATTITUDE and GOALS, Train for SKILL
During a recent conversation with a service manager at a high volume import store we had a discussion…
News July 1Latest in: Sales and Finance
Dealers Light on Website Service-Department Content
Auto dealership websites typically go heavy on vehicle sales, light on service-department offerings. That should change, at least…
News July 1
The Facts and Myths Said About Salespeople on the Phones [VIDEO]
Automotive salespeople aren’t good on the phone. Is this the common thought because salespeople aren’t naturally wired to talk on…
News June 30
The Road to Credit Card Security
In the months leading up to the October 1, 2015 “deadline” for converting to chip-enabled credit cards, consumers…
News June 29
Hard-Charging Dealer Tries to Make It Fun
Some dealers shun subprime customers, treating them as undesirables. But Scott Simons insists, “You can do special finance…
News June 29
Gen Z Buying 6.5 Times More Used Cars Than New
Shoppers age 18 to 24, or Generation Z, buy 6.5 times more used cars than new cars, according…
News June 29
How Can Auto Auctions Improve Dealer Confidence Online?
For some dealers, there is a blatant resistance to buying vehicles online. The auction experience is a time-honored…
News June 29
The Auto Defect Cited in Death of ‘Star Trek’ Actor Is Getting a Quick Fix
Fiat Chrysler Automobiles said on Wednesday it is speeding up its software fix for 1.1 million recalled vehicles…
News June 29
Supreme Court Rules in Favor of Dealers in Overtime Pay Dispute
In a 6-2 decision issued this week, the Supreme Court vacated the 9th U.S. Circuit Court of Appeals'…
News June 29
Used Car Market Insights – Week of June 28, 2016
This week's Black Book Market Insights report shows how the entire car and truck market showed broad declines…
News June 29
