Latest in: Sales and Finance

BLACK BOOK USED VEHICLE RETENTION INDEX CLIMBS FOR SECOND-STRAIGHT MONTH ENTERING FINAL STRETCH OF 2017

LAWRENCEVILLE, GA (November 3, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used…

Freebie Friday: Customer Experiences Drive Referrals

The biggest source of leads or lost business might be right under your nose. In this Freebie Friday…

How to Spot a Process Breakdown

Have you ever suspected that a process is broken, but you’re not sure what to fix? Every dealer…

Only 5 ½ Cents-Per-Mile to Maintain a $50,000 Machine! Wow!

People who can afford to own a car can afford to maintain a car! This is a simple,…

That’llBee $128 Forda Tech Ta Lookatit – Ouchie

So just this week I’m conducting a customer service manager workshop for my good-sized Chevy client, and I…

Cracking the Car Code on Selling to the #1 Buyer: Women

Harness Reviews into Real-time Data to Make Your Store a Destination Dealer Today’s car buying market faces competitive…

Retail Warranty Reimbursement: Leveling the Playing Field

Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises

Management is a challenging endeavor in any business, but especially so in an auto dealership. Dealers need to…

Four Tech Tools That Decrease Employee Turnover

Employee turnover continues to be a problem in many dealerships, and especially in fixed ops. The ability to…

You Can’t Take a Train 500 Miles on 400 Miles of Track

Build Your Store’s Direction Towards a Success Destination Recently I took a road trip and visited with several…