Latest in: Leadership

How to Combat Loyalty Program Fatigue

The average U.S. household now belongs to more than 18 loyalty programs, for a total of more than…

Protect Your Profits from the Unknown

5 Reasons Why Your Sales Department Shouldn’t Take that Phone Call

With today’s connected customer, there really are only a few types of phone calls your team will find…

Customer Experience Investments More Vital Than Ever

The global commodity slump has hit Australia’s vital mining and oil sectors, and the Aussie dollar has also…

Two Emerging Technologies to Attract In-Market Buyers That Your Dealership Should Consider

The world of electric and self-driving cars has more similarities to the changing digital marketing landscape than you…

Loyalty Is Much More Than a Transaction

According to a study by Colloquy, there are 3.3 billion loyalty program memberships in the United States, which…

Interview with Joel DeNooyer, Dealer, DeNooyer Chevrolet

Joel DeNooyer of DeNooyer Chevrolet is a third-generation dealer. His father, wanting his own store, struck out on…

Best Opportunities to Reduce Costs and Improve Gross in 2016

Other than payroll and floor plan expenses, the spend for supplies and services can consume a large part…

All Managers Are Not Equal

The Best Ones Are Winning Coaches Most people when asked what a leader looks like respond by identifying…

Open Recalls and Stop-Sale Directives on New and Used Vehicles

I wrote in this column a few months back concerning the expansion by GM and Chrysler Fiat stop-sale…