Proper Choice of Communication: The Key to Customer Satisfaction
According to a recent article in AutoRemarketing, a study by J.D. Power found that customers are overwhelmingly more…
News March 27Latest in: Leadership
For a Smooth Transition, Plan for Succession Early
Many retail dealers fail to prioritize succession planning. They may assume – incorrectly – that succession planning can…
News March 23
Do You Really Know Why Your Dealership is Growing?
It’s a logical conclusion that customer retention and loyalty are important to the survival and growth of any…
News March 21
4 Steps to Elevating Your Dealership’s Online Reputation
How critical are online reviews to your business? Maybe more critical than you think. About 91 percent of…
News March 16
The Customer Experience That Wasn’t
Customer experience has become an industry “buzz term” of late when talking about customer acquisition and building loyalty.…
News March 16
Are Your Dealership Sales Meetings Short and Effective?
When was the last time you sat through a sales meeting and were fully engaged with the speaker…
News March 10
Bad Online Reviews Are Good for Your Dealership – Here’s Why
Most things we do these days are powered by online reviews. Where we go, how we get there,…
News March 8
Is Your BDC Costing You Money? Probably.
Hate to be the bearer of bad news, but as you read this, countless dealership BDCs are successfully…
News March 8
Burn the Equity Mining Boats
Let’s start this article with a little phrase that can make a big difference to your business when…
News March 8
Transparency: The Key to Customer Loyalty
An associate of mine recently told me an interesting story about their 75-year-old father, who purchased an import,…
News March 7
