VW Dealer Settlement Nearing Completion
By the time this article is published, we hope to have final approval of the settlement agreement between…
News February 1Latest in: Leadership
When Your Management Isn’t
When you look at the picture above, what do you see? If you’re like many people, you might…
News February 1
How to Effectively Apply Consequences
In today’s pampered age and increasingly politically correct climate, “applying consequences” has somehow become perceived as harsh, unfair,…
News February 1
Interview with Mel Watson, General Manager of BMW of Spokane
Mel Watson brings a passion for cars and a strong community commitment to his position as General Manager…
News February 1
Interview With Don Hall – Part II
As mentioned in the January issue, Don Hall and I spent numerous hours together attempting to take a…
News February 1
DMS and Gross Profit Metrics
Management thinker Peter Drucker is often quoted as saying that "You can't manage what you can't measure." DMS…
News February 1
Should Your Goal Be Less Effort?
In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction.…
News January 31
Compensation Can Affect Employee Loyalty & Satisfaction
Dealerships have forever tweaked pay plans to satisfy bottom lines and keep employees happy. Many employees in the…
News January 24
Consumers Now Shop Online. Is YOUR Dealership Ready?
Car sales today are a whole different process from how it was in the past. A few years…
News January 23
How to Be the New England Patriots of the Car Business!
It was 2008 when it hit me. The economy had just begun to hit the skids and I…
News January 18
