Your Online Reputation Is Who You Are…to Your Customers
Before the Internet people chose who to do business with based on their community and word-of-mouth. There were…
News November 10Latest in: Leadership
Interview with Donald Luke, President of Bill Luke Chrysler-Jeep-Dodge-Ram
Donald "Don" Luke, president of Bill Luke Chrysler-Jeep-Dodge-Ram, is a second-generation car dealer. His father, William "Bill" Luke…
News November 8
Don’t Pay Overtime! 9 Tips to Boost Employee Productivity
On December 1st the Fair Labor Standards Act (FLSA) goes into effect. Most dealers have by now identified…
News November 8
Is Your DMS Going Paperless?
They say that the best description of a tax auditor is someone who arrives after the battle and…
News November 8
A Firmly Rooted Dealership Stands Strong in Adversity
When asked, dealers tell me their biggest challenge is "people;" attracting, hiring and staying…the big three. Last month…
News November 8
Customers Expect the Impossible – So Give It to Them
Technology changes in our industry faster than many of us can keep up with. It seems like new…
News November 8
Multiple of What?
Multiples, multiples, multiples. Dealers talk about blue sky multiples, a shorthand for valuation, all the time. And, Kerrigan Advisors…
News November 7
How to Stay in Your "Execution Zone"
Effective and consistent execution requires a combination of both skill set and mindset. The five-step execution process I…
News November 7
The Rush to Automation Could Be Detrimental to Loyalty
Humans naturally crave interaction with other humans. However, as technology advances, there is an increasing push by companies…
News October 28
