How to Avoid Sales End-of-the-Month Catch Up
If you're in dealership management you're probably familiar with the routine. No matter how great your intentions are…
News May 18Latest in: Leadership
What is Brand Loyalty, Really?
The automotive industry is extremely competitive – not just locally, but also at the manufacturer level. Manufacturers spend…
News May 17
5 Things That Make a Great Customer Experience
Customer experience is increasingly important in business. Retail shops now compete for customer wallets with behemoths such as…
News May 17
This Overlooked Tool is Guaranteed to Improve Your Customers’ Experience
If you're like most dealers when I say the term 'collaboration tool,' you may have no idea what…
News May 17
Interview with Todd Smith, General Manager, McElveen Automotive Group
Todd Smith, General Manager at McElveen Automotive Group in Summerville, South Carolina, has been in the business of…
News May 9
The Buy/Sell Market – Previewing the Year Ahead
2017 promises to be another active year for buy/sells with private groups, and more public buyers, eager to…
News May 9
Cost Reduction Approach – Tactical or Strategic?
Most business organizations find themselves involved in cost reduction initiatives from time to time. To sustain an organization…
News May 8
Profit Drain – How Many Dollars are Slipping Away in Your Operation?
If you keep up on the recent automotive news you have probably come to the conclusion that new…
News May 8
Enthusiasm on Fire Is 10 times More Effective Than Knowledge on Ice
For 12 years, I have been writing monthly articles in Dealer magazine regarding what I see as the…
News May 8
