The Buy/Sell Market – Previewing the Year Ahead
2017 promises to be another active year for buy/sells with private groups, and more public buyers, eager to…
News May 9Latest in: Leadership
Cost Reduction Approach – Tactical or Strategic?
Most business organizations find themselves involved in cost reduction initiatives from time to time. To sustain an organization…
News May 8
Profit Drain – How Many Dollars are Slipping Away in Your Operation?
If you keep up on the recent automotive news you have probably come to the conclusion that new…
News May 8
Enthusiasm on Fire Is 10 times More Effective Than Knowledge on Ice
For 12 years, I have been writing monthly articles in Dealer magazine regarding what I see as the…
News May 8
The Truth About "Servant Leadership"
Servant leadership isn’t a new topic by any stretch, but was popularized in modern culture with the classic…
News May 8
Clever Interactions with Customers Create Customer Loyalty
As consumers increasingly shift their shopping online, choosing to skip visits to traditional retailers, it’s become difficult for…
News May 2
Dealers Need to be the First Line of Defense for Auto Loan Fraud
Auto loan fraud is a growing problem in the US. Current estimates from PointPredictive, Inc. are that auto…
News May 1
Why the Least Interesting Thing for Consumers Will Be to Drive a Car
At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they…
News April 25
Technology and Office CRM
According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It…
News April 24
