Getting More from your DMS DOC
The DOC (Daily Operating Control) is a DMS report that is rather unique to our industry. Other businesses…
News November 8Latest in: Leadership
Why Targeted Feedback Improves Your Employee’s Performance Faster than Anything Else You Do.
You head to the Doctor and complain you are not feeling well. The doctor sends you for a…
News November 8
The Key to Modern Customer Loyalty
As times change, so do consumer desires. What hasn’t changed are the fundamental business practices which have led…
News November 7
The Data Doesn’t Lie: Shocking Discoveries In Automotive Attribution
By Steve White and David Metter One of the hottest topics for dealers today is attribution – and…
News November 7
The First Step in the Coffin of MPIs
Ujj Nath shares his vision of the fate of multi-point inspections in this short video blog.
News November 6
Witt’s Wise Words: Eat the Big Frog First
Bill Wittenmyer explains the concept of why dealerships should train their staff to “eat the big frog first”…
News November 6
BLACK BOOK USED VEHICLE RETENTION INDEX CLIMBS FOR SECOND-STRAIGHT MONTH ENTERING FINAL STRETCH OF 2017
LAWRENCEVILLE, GA (November 3, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used…
News November 3
Freebie Friday: Customer Experiences Drive Referrals
The biggest source of leads or lost business might be right under your nose. In this Freebie Friday…
News November 3
How to Spot a Process Breakdown
Have you ever suspected that a process is broken, but you’re not sure what to fix? Every dealer…
News November 3
Top Three Information Technology (IT) Recommendations for Stability and Increased Productivity at Your Dealership
Most dealers view IT as merely an expense, a cost of doing business, rather than what it truly…
News November 3
