The Transformation of the TPA
Third-party administrators (TPAs) often take on multiple roles, including customer service provider, risk assessment manager, claims processor, and…
News November 16Latest in: Leadership
Technology Training: 4 Training Methods for Success
There are four primary learning styles: visual, auditory, read-write, and kinesthetic. A visual learner typically is a fast-talker…
News November 16
Putting the “R” Back in CRM
Too often, CRM and direct marketing are used interchangeably. In so doing, focus on the “relationship” part of…
News November 15
Used Car Market Insights: Overall Normal Depreciation for November
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News November 14
BLACK BOOK DATA SHOWS LUXURY AND SPORTY CARS SEGMENTS INCREASING IN DEPRECIATION ENTERING NOVEMBER
LAWRENCEVILLE, Ga. (November 14, 2017) – According to Black Book® data, the average price of a used vehicle…
News November 14
You Don’t Have to Be Company 2nd to be Customer 1st
While today’s businesses understand the need to provide an excellent customer experience, many don’t truly understand what customer…
News November 14
BLACK BOOK PROVIDES TRADE APPRAISAL DATA TO ASNSOFTWARE DEALER MANAGEMENT FOR INDEPENDENT DEALERS
LAWRENCEVILLE, GA (November 13, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used…
News November 13
Warranty Claims and Internal Debits: Stop the Madness!
Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year. And, with…
News November 13
Witt’s Wise Words: The Importance of Thank You
Bill Wittenmyer shares why “Thank You” is incredibly important in interactions with customers in this week’s installment of…
News November 13
Freebie Fridays Choose a Partner, Not a Vendor with Bill Wittenmyer
Are your vendors truly partners or are they just out to take your money? In this Freebie Friday,…
News November 10
