A Delivery is Not Ready Just Because it is on the Calendar
A customer has a 4 p.m. appointment to pick up a vehicle. At 3:30, the salesperson believes it…
Leadership October 21Latest in: News
What the FTC’s Personalized Pricing Proposal Means for Dealer Pricing and Discounts
Dealers already know how to run a discount with published eligibility. The harder question is what happens when…
Leadership October 20
For Customers Buying a Car, AI is the Test Before the Drive.
55% of people intending to buy a car in the next six months are using AI models like…
Leadership October 19
When the Platform Becomes the Vulnerability: Security in the Age of Lending Modernization
Auto lending has always run on trust: trust in the data, trust in the borrower, trust in the…
Leadership October 16
New Survey From Nation Safe Drivers Finds Automotive Businesses Want New Revenue Partnerships but Lack a Clear Path to Execute
More than 80% of respondents are interested in partnering with businesses in adjacent industries to create new revenue…
Press Releases October 15
How Used-Car Departments Can Use Public NHTSA Complaint and Recall Records
Used-car managers already work from condition reports, auction data and vehicle history reports. There is another free source…
Leadership October 15
Five Scenarios Every Dealership Should Replay Before Buying BDC Software
Every BDC software demo goes well. The vendor picks the lead, the script, the time of day and…
Sales and Finance October 14
Those “Certified” Amazon Advertising Vendors Really Aren’t That Impressive
I just couldn’t hear one more story about a client who’d been previously duped by a so-called “Certified”…
Marketing October 13
Spyne: Technology Can Close the Pricing Gaps Dealers Face Under New FTC and California Rules
New federal guidance pushes dealers to show one true price wherever a car is listed
Press Releases October 9
