Digital Dealer
Digital Dealer 2026 in Review
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Todd Crossley, Gary Crossley Ford
Despite the challenging economy, Gary Crossley Ford in Kansas City, MO implemented a strategy that dramatically increased their…
Dealer News December 1Is Your Advisor Writing Bad Estimates?
I was consulting in a mid-sized GM dealership one evening. The service manager and I were looking through…
Dealer News November 15The Vital Battle to Build a Character-driven Company
These are complex times for leaders. Our sense of decency continues to come under siege from an array…
Dealer News November 1The 10-Minute Dealership: Building the Organization
The arrival of a lead is the moment of truth. Best practice is to execute a multi-vehicle price…
Dealer News November 1Technology and Zen Time Management
I recently gave a webinar on Zen time management to controllers and office managers. Over the years I’ve…
Dealer News November 1Business Development is for Sales Reps too!
Cross training and team building are critical Are your business development and Internet sales teams integrated with your…
Dealer News November 1You Can’t Manage What You Can’t Monitor
“In order to know where you are going, you have to know where you are.” “In order to…
Dealer News November 1Risky Business – Don’t Ignore Regulatory and Compliance Obligations
Every few months, I ask one of my law partners to share with you the issues they are…
Dealer News November 1Another OEM Dealer Network Plan – Another Challenge for Dealers
Ford’s new plan for Lincoln Here we go again. Another manufacturer plan for its dealer network that invariably…
Dealer News November 1
