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Why Technicians and Service Advisors Need Marriage Counseling

Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of
May 26, 2015
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Breaking Down The Innovation Barrier In Fixed Operations

If fingers point to the top, the lack of focus on fixed operations is a burden shared between both dealer/principals and manufacturers. The amount of effort directed at parts and service from either party is underwhelming compared to that of new vehi
May 26, 2015
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Five Ways Automakers Can Design For Connected Cars

It’s the Daytona 500 of vehicle manufacturing: the race to bring connected cars, light trucks, and SUVs to market. Unprecedented safety, driver assistance, and infotainment features promise to revolutionize the driving experience. Still, few indust
May 26, 2015
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Increase Service Interval Awareness to Boost Your Bottom Line

You know what they look like and where they are. They’re the service interval reminders, and they come in the form of a tiny piece of plastic that clings to the upper driver’s-side corner of every windshield. Your service advisors take the time t
May 26, 2015
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Overcoming Resistance To New Technology

As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently.  Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from
May 26, 2015
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25 Ways to Boost Your Holiday Sales and Profits

Once the holiday season is underway, there’s a lot you can do to land more sales and bank as much profit as possible, no matter what the economic climate. The key is to be proactive. Don’t sit back and let the holiday season unfold before you. If
May 22, 2015
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The status of the current used car market

In their latest Guidelines report published by NADA Used Car Guide, analysts observed April used vehicle values fell by only 1.4 percent, while new vehicle sales improved 5 percent during the month. With such a nominal change in the used market,  
May 22, 2015
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Used Pickup Prices Strong Heading into Holiday Weekend

GAINESVILLE, Ga. – Once again, auction prices for cars were on the way down last week. But pickup truck prices began picking up even more. The latest Black Book Market Insights report said that all car segments Black Book tracks saw prices d
May 22, 2015
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10 Ways to Optimize Depreciation Management

It has been said a fleet manager can do his or her job pretty well by managing just two costs associated with the provision of fleet vehicles: fuel (variable) and depreciation (fixed). Considering depreciation is more than half of fixed costs (fuel b
May 22, 2015