Customer Satisfaction: How Do We Measure It?
From TireBusiness, Auto dealerships are making waves by improving their service facilities and expanding their retail programs. Customer…
News March 19Latest in: Sales and Finance
Reinventing the Wheel, and Tire Sales
Tire Business explains Why Car Dealers Should Pursue More Tire Sales In-House in this look at the role…
News March 19
Repair Shop Case Study: Bizarre Voltage Drops & Battery Bypasses
According to Search Auto Parts, a battery issue is not always a battery issue. Take a closer look…
News March 18
Competitive Service: Retail Tips for the Used and Service Departments
NCMi reports on intel gathered at the service department’s retail department. Evaluations from a dealer retail professional on…
News March 18
2013 U.S. Customer Service Index (CSI) Study
Now Presenting the J.D. Power CSI Study; General Motors comes up on top in service quality. GM Dealerships…
News March 18
Hot Recall: 2013 Dodge Challenger ICE an External Combustion Hazard
Chrysler Group has issued a recall for an issue in the wiring harness in V6 Dodge Challengers. Nearly…
News March 18
Customer Satisfaction, a Serviceman’s Bread & Butter
New from Bestmark News, Pep Boys is preparing a program to expand repair survey and customer satisfaction experience.…
News March 18
NHTSA Recall List: Ford, Subaru, Nissan Defects Include Lock Mechanism, Airbag Failures
The latest recall list from NHTSA includes models from Ford, Subaru, Nissan, Daimler, Starcraft, Jayco, and Terex. See…
News March 18
Electrical Power and Safety in the Repair Shop
According to Automotive Digest, electrical power hazards and risk management are critical to having a functional repair shop.…
News March 14
Class Action Waivers for Car-Buyers Still Under Review
From Automotive News, more on the class-action lawsuit waivers currently being disputed in the Supreme Court. Arbitration laws,…
News March 14
