Latest in: Sales and Finance

Introducing Our 2020 Theme: Defy Gravity

Digital Retailing Part 3: Digital Influence

By Melanie Borden, VP of Marketing, Celebrity Motor Cars Over the last few months I have been traveling…

How Video Leads to More Sales

Lehel Reeves shares why consumers prefer video and how dealerships can lose sales if they fail to provide…

5 Ways to Modernize Your Owner Retention Program (ORP)

By Courtney Evans, VP of Product, Affinitiv Most dealers have been using an owner retention program (ORP) for…

#WittsWiseWords: Telling Isn’t Selling

Salespeople often throw out some vehicle features, hoping one will pique the interest of the consumer. In this…

Value Is Important… So Are You Charging Too Much?

By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products, Inc. Customers in your service department say…

The Power of Words

By Richard F. Libin, President, Automotive Profit Builders “The pen is mightier than the sword.”  This adage, coined…

A Balanced Approach to Customer Experience

By Bill Playford, VP & Partner, DealerKnows Consulting When we hear an example of customer experience, it’s usually…

#WittsWiseWords: Make Your Own Economy

 Be prepared for the outside issues that may impact your ability to meet your personal income goals.…

7 Tips to Turn Sales Appointments into Closed Deals

By Cory Wright, Director of Training, CallRevu Today’s customers expect and demand a fantastic experience. From initial research…