Dangerous Recalls May be Leaving your Service Lane Unrepaired
In my last few blogs, I’ve discussed how to handle recall customers and why dealers should embrace them…
News June 24Latest in: Sales and Finance
Slower Retail Numbers Help Soften Wholesale Car Prices
Some of the decline, says ADESA chief economist Tom Kontos, was driven by flat used-car retail sales and…
News June 23
Car Dealership Uses Internet to Net Out-of-State Sales
The 5-store Denver market has two of the top five volume producers of the brand’s 2015 retail sales…
News June 23
Get to Know Today’s Empowered Consumers
Businesses today can no longer count on passive consumers; in fact, it’s a given that shoppers will enter…
News June 23
Using the Socratic Selling Method
Can you guess what the most common complaint about sales people is, from both customers and sales managers…
News June 23
Swearing At The Dealership – Does It F Up Deals?
I was meeting with a dealer last week and he had a good laugh when I showed him…
News June 22
Used Car Market Insights – Week of June 21, 2016
This week's Black Book Market Insights report offers up data that show how car segment depreciation has consistently…
News June 21
Confident Financial Solutions Boosts Auto Service Centers’ Revenue With Auto Repair Financing
Confident Financial Solutions, (CFS) a consumer finance company, today announced that due to the success of its auto…
News June 20
Used Car Warranties: What You Don’t Know CAN Hurt You
I recently visited 2 different dealerships where I noticed that all of their used vehicles, other than cars…
News June 17
CFPB Unveils Know Before You Owe Auto Loan Initiative; Issues Report on Consumer Auto Financing Experiences
The CFPB has unveiled its latest “Know Before You Owe” initiative aimed at consumers shopping for an auto…
News June 16
