Your Customer’s Road To The Showroom
Throughout their shopping process,customers expect a seamless experience that is individualized, impressionable, and with continuous support regardless of…
News September 1Latest in: Sales and Finance
So You Want a Modern Recon Department
If you recondition 75 or more a month, the effort should turn a profit for the dealership, not…
News September 1
Bark If You Like SUVs
With so many people bringing their dogs along for the ride, the canine crowd factors into car shopping,…
News September 1
My New Car Buying Experience
I was excited about buying a nice new car, but like many of your clients, I was dreading…
News September 1
Stay out of the Trash by Training Your Customers
When I consult with dealers about service mailers, I often find that their approach contradicts what they’re looking…
News September 1
Work On Yourself Wednesday : Is Everyone Singing The Same Song? [VIDEO]
Are all your teammates in alignment with where you want to go?
News August 31
Used Car Market Insights – Week of August 30, 2016
This week’s Black Book Market Insights report shows a slight weakening in prices on crossovers and SUVs this…
News August 30
7-Step Formula to Build Reviews, Improve Online Reputation, Increase Sales
Improving, protecting and promoting your company’s online reputation is no longer just “something I should work on.” The…
News August 29
Quick Lube: A Minor Investment for a Huge Return
In the past, customers were willing to bring their vehicle into a service department and wait patiently. However,…
News August 29
A Unique Value Proposition to Rule Them All
Think about the value propositions most dealerships present to consumers. Free car washes, fast transactions, oil changes, low…
News August 29
