Dennis Snyder, Rich Ford
Customer satisfaction is a big deal at Rich Ford. It’s such a big deal, when one irate…
News July 1Latest in: Leadership
“Lincoln Dealers” the truest form of entrepreneurship
I have had the privilege in my automotive career since 1971 to see a lot of old brands…
News July 1GET REAL, NOT MAD! Retention is based on your responses, not your reactions
There are three primary factors in staffing that will shape your business destiny. They are your levels of…
News July 1STAR Standards Lighting the Way
I’m not a gambling man, but I bet if I asked 100 dealers on the street what they…
News July 1
Della Andersen, Customer Relations Director, Rich Ford
How does a stay-at-home mom – with no experience in selling cars, who threatened to drive her leased…
News July 1“Lincoln Dealers” the truest form of entrepreneurship
I have had the privilege in my automotive career since 1971 to see a lot of old brands…
News July 1Should you Own your Dealership Real Estate? What is the Opportunity Cost?
Dealers often assume that dealership real estate is a good investment. In this low interest rate environment, why…
News July 1At Least One Manufacturer is Demonstrating Honesty
I wrote in last month’s column that the expected limited availability of vehicles across all linemakes, and in…
News July 1Cancer is to be Cured, not Contemplated!
When teaching on the subject of building a high performance culture, I begin my class by sharing with…
News June 14No Appointment — No Retention — No Honey
So, I get a call from a good-sized import client I had restructured in service about ten years…
News June 6
