NLRB Files Complaint Against Luxury Car Dealership For Unlawful Termination Over Employee’s FB Post
On Friday, May 20, 2011, the National Labor Relations Board filed a complaint against a luxury car dealership…
News May 24Latest in: Leadership
Who’s Writing Your Online Ads?
I recently saw a vehicle advertised on a dealer website that caught my attention. This pre-owned car was…
News May 19Does your Dealership Sell Transactions or Experiences?
I recently wrote a blog article entitled, “You Can’t Build a Great Organization Around Satisfied Customers.” In that…
News May 14Study Shows Lead Response Practices Fall Way Short
Recently, my company conducted a mystery shopping study to gauge the status of dealer responses to customer price…
News May 4Believe It or Not, Congress Got It Right
We were nervous last year. The long-anticipated sunset provisions of George W.’s 2001 income and estate tax reform…
News May 1
Justin Brun, e-Commerce Manager & Ben Koller, Internet Sales Manager, Acton Toyota
Justin Brun, e-commerce manager, and Ben Koller, Internet sales manager, for Acton Toyota in Littleton, MA can stand…
News May 1
Greg Goodwin, Kuni Automotive Group
Greg Goodwin took over as the president and CEO of the Kuni Automotive Group in 1999 when founder…
News May 1Keeping in Touch with Customers
How many email addresses do you have in your DMS database? Most have less than 25%. You might…
News May 1Sales Call Conversion: How to get Appointments to Show!
The 10th Digital Dealer Conference & Exposition in Orlando last month was the best ever. One major concern…
News May 1
