Speaking the Customer’s Language
In a recent article, I presented the need for dealers to take a proactive approach to dealership reputation…
News January 14Latest in: Leadership
The Benefits of a Strong Arbitration Provision
Our clients are always looking for ways to minimize legal fees and reduce the number of lawsuits. There…
News January 14Ed’s Picks – Tools You Can Use From 2010 SEMA
Each November, some 100,000 plus aftermarket and new vehicle manufacturer personnel, gather to view the latest in parts,…
News January 14
The Simple Rules of the Business
There is a simple rule of business that we all want to live by. It’s not that we…
News January 14It’s the Culture, Stupid!
A common misconception is that you can change your team’s behaviors strictly by changing your dealership’s vision. Here’s…
News January 14
Stephen Wade, 2011 NADA Chairman, Stephen Wade Automotive Group
He started out wanting to be an attorney with no intention of being in the car business. Now,…
News January 1
Rob Fontano, Digital Sales & Marketing Director, Marazzi Motors
Rob, it looks like the John Marazzi group in Florida has a strong online presence. What is your…
News January 1An Unlikely Compliance Model
Remember that time when you were driving down the freeway? On auto pilot, not paying particular attention to…
News December 29Tips for Used Vehicle Department Advertising
As I wrote last month, we all something we’re good at. Perhaps by now, you’ve figured out after…
News December 29Is your Service Department Convenient?
We are a time-hungry society. We need and demand more – period. As consumers, we are no different…
News December 29Press Releases
