Enthusiasm on Fire Is 10 times More Effective Than Knowledge on Ice
For 12 years, I have been writing monthly articles in Dealer magazine regarding what I see as the…
News May 8Latest in: Leadership
The Truth About "Servant Leadership"
Servant leadership isn’t a new topic by any stretch, but was popularized in modern culture with the classic…
News May 8
Clever Interactions with Customers Create Customer Loyalty
As consumers increasingly shift their shopping online, choosing to skip visits to traditional retailers, it’s become difficult for…
News May 2
Dealers Need to be the First Line of Defense for Auto Loan Fraud
Auto loan fraud is a growing problem in the US. Current estimates from PointPredictive, Inc. are that auto…
News May 1
Why the Least Interesting Thing for Consumers Will Be to Drive a Car
At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they…
News April 25
Technology and Office CRM
According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It…
News April 24
Customer Satisfaction Failures Can Impact your Wallets
In the wake of the backlash from the recent United Airlines incident, it has been widely reported that…
News April 17
Go Fast and Break Things
The title of this blog post originated from a thought-provoking interview with Chad Mitchell, senior director of digital…
News April 12
Your Employee Turnover Won’t Change Until This Changes
Word has it that many dealers are still having problems finding and keeping 'good' salespeople. According to the…
News April 5
Porsche Plans to Bring Some Disney Magic to its Dealerships
It’s no surprise that Disney has created one of the largest groups of loyal customers in the world.…
News April 4
