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Trade, Tariffs and Labor

The Art and Science of Parts Inventory Reconciliation

While consulting with parts department managers and owners on the recording and reconciling of parts inventories for many…

How to Add $1.0MM to Your Bottom Line Profits

Whether you are a single-point dealership, small group, mid-sized group or mega group of dealerships, the opportunity to…

7 Questions to Ask When Hiring a Customer Service Trainer

The average customer will see their automotive salesperson once every three years. The same customer will see their…

The Two Non-Negotiable Pillars of Accountability

I’ve written and spoken extensively about accountability in the 20 years since we started our company, Learn To…

Buy/Sell Trends Expected in 2019

Buy/sell activity remained very robust in 2018 – the fifth consecutive year of over 200 transactions. Underlying today’s…

OVER-THE-TOP Advertising!

Last month, I made the ‘big switch,’ cutting the cable-delivered TV to ‘Streaming,’ and in the process, discovered…

7 Reasons to Do a 2019 Social Media Policy Review

It’s that time again. It’s the beginning of a New Year where we take time to assess and…

Interview with Dan Kommeth of Performance Lexus

Performance Lexus, of Cincinnati, Ohio, is an 18-time winner of the Elite of Lexus Award. The store is…

The Duality of Conferences

When it comes to working conferences, there are many different thought processes. The first, of course, is that…