Training that Sticks, Not Stinks
BDCs, CRMs, Elite Customer Service, Brand Expertise–these are all things you must know and master to be competitive…
News June 29Latest in: Dealer News
Get To Know Other Departments Beyond Yours
Each month, dealers and their managers conduct a review of the previous month’s business. Included in this review…
News June 29
How to Manage Your Millennials
Impatient, entitled, demanding, lazy. These are some of the media’s favorite words to describe “millennials,” also known as…
News June 29
Why Car Sales Should Be Your First Job After Graduation
The National Center for Educational Statistics (NCES) projects that nearly 2 Million students will be graduating at the…
News June 26
Service Departments Need Tune-Ups Too
The service department tends to be the busiest place in a dealership, and service managers must stay in…
News June 26
Sales vs Service
Today’s car business has many challenges such as customer satisfaction, retention, and overall profitability. One thing I find…
News June 26
Have You Put in Your 10,000 Hours?
I don’t know about you, but I read a lot of books. Recently, I was covering for Steve…
News June 26
Getting Something Done Well – Try It Sometime (if you can) – Part 3
This the final slice of my three-part review of “Why Strategy Execution Unravels,” an article printed in the…
News June 24
DMS Inventory – Maximizing Gross Profit
Jim Sinegal, the co-founder of Costco once said, “We want to turn our inventory faster than our people.”…
News June 24
There’s A Lot of Meat on the Bone: Automotive Opportunities Abound!
It is the best of times in the automotive service business. There is so much opportunity out there…
News June 24
