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BMW Issues Two Vehicle Recalls
BMW has issued two different recalls. According to The Wall Street Journal’s Driver’s Seat Blog, BMW announced it is recalling about 2,000 2009 X5 vehicles equipped with the diesel engine. The…
Dealer NewsPanel Discussion Explores How To Use Photos and Videos to Restore Trust in the Service Department
The average car owner does not fully trust or understand the service recommendations of dealerships. This lack of trust not only hurts a dealer’s success rate on additional service recommendations…
Dealer NewsBuilding a Long-term Customer Relationship Utilizing the Fundamentals – Part 2
There are so many costly gimmicks, ploys, tactics, and calculated maneuvers designed to “reclaim” your service customer base, I lost count at $5K a month. The issue I have with…
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