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6 Touchpoints for Service Customers
6 Touchpoints for Service Customers, from Auto Dealer Monthly. Dealers are earning loyal service customers by focusing on…
Dealer News February 9M-B launches no-appointment quick service
M-B launches no-appointment quick service, from Automotive News. Premier Express aims to get the work done in 30…
Dealer News February 9NHTSA Announces Follow-Up Airbag Recall of 2.12M Vehicles; Chrysler’s Ignition Switch Defect Still at Large
NHTSA Announces Follow-Up Airbag Recall of 2.12M Vehicles; Chrysler’s Ignition Switch Defect Still at Large, from Autobody News.…
Dealer News February 9Reconditioning Gets Undeserved Bad Rap
Reconditioning Gets Undeserved Bad Rap, from Wards Auto. Avoid spending too much getting a car ready for resale.…
Dealer News February 9The Dealer for the People
The Dealer for the People, from Auto Dealer Monthly. Jill Merriam, the co-owner and COO of Key Hyundai,…
Sales and Finance February 6When ‘No’ Means ‘Maybe’ at Auto Dealerships
When ‘No’ Means ‘Maybe’ at Auto Dealerships, from Wards Auto. Ten percent of customers who first declined to…
Sales and Finance February 6The Consumer Financial Protection Bureau’s Encroachment Into the F&I World
The Consumer Financial Protection Bureau’s Encroachment Into the F&I World, from GSFS Group. When Congress passed the Dodd-Frank…
Sales and Finance February 6GM Financial Triples Share of GM Leases
GM Financial Triples Share of GM Leases, from F&I Magazine. Ally’s reaction to General Motors internalizing its leasing…
Sales and Finance February 6Ford, Nissan exceed estimates with January auto sales increases
Ford, Nissan exceed estimates with January auto sales increases, from Chicago Tribune. Ford beat estimates with U.S. auto…
Leadership February 6
