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Losing Them One at a Time – A True Story
I was consulting in a mid-sized GM dealership one evening. The service manager and I were looking through…
Dealer News December 29Count Your Blessings: Success Begins with Being Thankful
The past two years have been the roughest time in the history of the automotive business. The number…
Dealer News December 29Is your Service Department Convenient?
We are a time-hungry society. We need and demand more – period. As consumers, we are no different…
Dealer News December 29A Fresh Look at Internet Leads
My first GSM told me that customers would tell me how to sell them – I just had…
Dealer News December 29One Year from Today
In October, I unveiled an updated ACES (Automotive Continuum of E-commerce Success) chart at the well-attended 9th Digital…
Dealer News December 29Taking the Business Back to its Roots
It is no secret that customers are using the Internet to broadcast their buying experiences, and in doing…
Event News December 29Systems: The Backbone of your Dealership
It is stating the obvious to assert that core systems such as your Digital Response Management (DRM) system,…
Dealer News December 29Sales Management – 500 Million and Growing! Why Wait?
Whether training recruits or re-training “old school” folks, we always warn them of who to avoid, including the…
Dealer News December 29Google Places – More Important than your Web Site
There is a place on the Internet that the largest search engine in the world sends people before…
Dealer News December 29
