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Customer Consent and Customer Pay Service Hazards
Over the holidays, I was home visiting my parents. My Dad, a Chevrolet dealer, loves to talk shop with me and run new ideas past ‘his attorney’. During our recent conversation, we were discussing his new service director, Bob, and the challenges
Dec 30, 2014
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[UPDATE] BMW Recalls 140,000 More 3 Series for Faulty Takata Airbags
BMW Recalls 140,000 More 3 Series for Faulty Takata Airbags, from Auto Evolution. When BMW finally decided to post a recall for the Takata airbags installed on their 3 Series, the world was stunned to learn that almost every E46 car made had to take
Dec 29, 2014
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Auto industry acts globally — except on recalls
Auto industry acts globally — except on recalls, from The Boston Globe. When it comes to making and selling cars, the auto industry thinks and acts globally: There is near-seamless coordination between parts suppliers, factories and dealerships
Dec 29, 2014
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Even the holidays are busy
Even the holidays are busy, from Automotive News. Auto industry executives have gone home. Except for a few plants running overtime, the offices are dark. Most executives probably think the industry is sleeping. That couldn’t be further from th
Dec 29, 2014
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Many recalled vehicles do not get repaired, posing a safety risk
Many recalled vehicles do not get repaired, posing a safety risk, from LA Times. Each day, attorney Terry Harris sets out in his trusty 2002 Honda Civic, which has 150,000 miles — and has been recalled for a variety of defects considered dangerous
Dec 29, 2014
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6 Challenging Scenarios Dealerships May Face in 2015
6 Challenging Scenarios Dealerships May Face in 2015, from Dealer Marketing Magazine. New-car sales this year will reach more than 16.4 million units, the best performance since 2007. We are all quite thankful. Can we expect a repeat in 2015? Yes, in
Dec 29, 2014
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5 Best Year-End Lease and Finance Deals From Automakers Closing Out 2014
5 Best Year-End Lease and Finance Deals From Automakers Closing Out 2014, from Main Street. Not that holiday shoppers notice, but cars are being discounted almost as much as off-brand televisions and high-end kitchen accessories. Automobile pricing s
Dec 22, 2014
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GM program sees dealers taking on way more loaner cars
GM program sees dealers taking on way more loaner cars, from Auto Remarketing. Given the volume of vehicles we’re talking about, this is a significant development for GM’s bottom line. Bring your car into the dealership for service, and y
Dec 22, 2014
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Auction forecast: Stable prices, more volume in 2015
Auction forecast: Stable prices, more volume in 2015, from Dealernews.com. Powersports auction prices are expected to remain stable, while the volume of bikes and other items coming to auction should increase. Jim Woodruff of National Powersports Auc
Dec 22, 2014