Auto Retail News

Where the holidays may be a hot spot for family issues, the family business environment creates opportunities for conundrums all throughout the year.

The relationship between ROI and your customer’s satisfaction can be difficult to quantify. CSI reports and reviews tell part of the story, but to know and understand the full journey of a customer

Years ago there was a movie called ‘Back to the Future’ featuring Michael J. Fox and a Delorean, which had fallen into the forgotten mode until someone remembered that the future

Technology is making cars more complex and therefore more prone to problems. But it's also making it easier for automakers to detect and correct those problems through recalls before they become crises.

As the pages of the calendar flip from December to January, every dealership in the country is evaluating their numbers to determine how successful the past year was for their business.

Jeff Carlson assumes the gavel this month as the National Automobile Dealers Association's Chairman for 2016. He began his automotive career in 1973 with Ford Motor Co, At the urging of a dealer he knew,

On a limited basis, The Rawls Group provides Successor Development Forums (SDF) for prospective leaders who feel they need coaching and education on the unique challenges

When it comes to customer service or sales, we often talk about having the right chemistry with a customer. But what does that really mean? What are the right ingredients to attract women shoppers

When it comes to buying a car, women have a myriad of choices in both the car and the purchase location. Women’s buying habits differ substantially from men’s, and understanding these differences